Project support is key to ensuring a successful deployment of tools or upgrades to them...
...and critical to embedding the change into the customer organisation. Support forms part of our proprietary agile transformation method TRANS4M.
Aim provides a BMC tool 1st and 2nd line service desk, as part of its client service centre...
The service desk provides the ‘go-to’ place for reporting incidents, requests and ‘how do I?’ questions in relation to the tools, to ensure that a customer gets full value from them. The service desk also manages tool releases with customers and offers a number of professional days as standard to deal with small changes or enhancements.
Three service packs are available covering different hours of service:
See also BMC Software implementations, transformation, upgrades and development