Software, Consultancy & Support
Predictive IT service management for your modern enterprise
BMC Helix ITSM (Next Gen Remedy) combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, enabling you to provide superior service management across multi-cloud environments that is intelligent and predictive.
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See also transformation, upgrades, development and support.
Modern IT service management built on Salesforce App Cloud
BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.
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See also Remedyforce tutorials, transformation, upgrades, development and support.
Automatic discovery of data center and multi-cloud inventory, configuration, and relationship data
BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.
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Our Discovery dB tool, dataBelt®, works with BMC Remedyforce to deliver incredible granularity and classification of data for GDPR.
Aim can provide expert support to an organisation at any and all stages of the GDPR compliance lifecycle. In particular we provide:
Discovery reviews to understand scope of GDPR compliance implementation, and after implementation to check that GDPR compliance continues to work correctly;
Qualified compliance lawyers with expert knowledge of the GDPR regulations and wider corporate governance demands;
IT solutions to locate, identify, classify and protect all data – personal and non-personal – implement and maintain data inventories, data maps and to ensure all other requirements of GDPR compliance operate and are tracked effectively; and
Interim DPOs who can provide a cost-effective solution for organisations not wishing or unable to appoint full time roles.
For more information on Aim’s GDPR services, click here.
To read more about dataBelt®, click here.
See also transformation, upgrades, development and support
Software, Consultancy & Support
Engaging omni-channel experiences to support employees however they want to work
BMC Helix Digital Workplace provides intuitive and intelligent, consumer-like experiences to help organizations step into the future of work.
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See also transformation, upgrades, development and support.
Your single source of reference for your assets and services
The BMC Helix Configuration Management Database (CMDB) enriches ecosystem workflow with a business aware, single source of reference for your assets and services.
Combine and federate data from multiple sources
Automatically populate and update your CMDB with BMC Helix Discovery
Provide the best quality data to your business via KPI driven user experience
Graphically visualize your data to more easily understand relationships and dependencies
Understand the impact of outages and unavailability on services
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Streamline and automate client management
Seamlessly automate processes and effectively manage clients with BMC Client Management, a comprehensive set of capabilities that enable you to discover, configure, manage, and secure all of your IT end points.
Manage IT clients from receipt to retirement
Easily automate processes and effectively manage the full range of IT assets while also delivering—and communicating—overall business value.
Discovery and inventory
Automate inventory tracking to help guide investment decisions, reduce manual processes, and maintain compliance.
OS and application deployment, patch management
Easily deploy, migrate, and patch software to ensure that all systems are secure and up-to-date.
Policy compliance
Reduce the hassle associated with monitoring IT assets and defining policies, and provide auditors with records of compliance levels from a centralized console.
Software license management
Reduce costly audit failures by understanding software license usage and the associated financial liabilities.
Remote management
Identify and resolve PC issues without leaving your desk.
Power management
Reduce PC energy consumption and track ROI and TCO.
Device management
Define and enforce usage policies, including what content is available for upload and download, and keep track of events and activity across all assets.
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See also transformation, upgrades, development and support.